FAQ

Orders placed with the Eijffinger webshop will be shipped the next working day. Generally this means the order will be delivered within 2 working days to an address in the Netherlands, and within 3 working days to an address in Belgium, Luxembourg or Denmark.

When you have an order delivered at home the shipping costs are €4,95 for delivery to the Netherlands and €7,95 for delivery to Belgium or Luxembourg. For delivery in Denmark we charge DKK59. These will be automatically added to your order.

If you decide to have your order delivered to an Eijffinger distributor that provides a pick-up point, you will not have to pay any shipping costs (this is not an option in Denmark).

Once your order leaves our warehouse we will send you an email with a Track & Trace link. By clicking on this link you can track your shipment.

We offer two possibilities to have your order delivered:

Option 1: You have your order delivered at home. For delivery to the Netherlands we charge €4,95 shipping costs. For delivery to Belgium or Luxembourg we charge €7,95 shipping costs. For delivery in Denmark we charge DKK 59.

Option 2: We send the order to an Eijffinger pick-up point. You receive a Track & Trace link with which you can follow your shipment so you know when this has been delivered to the pick-up point you selected and you can go and pick it up. There are no shipping costs with this option (this is not an option in Denmark).

No, unfortunately we do not deliver orders to post boxes.

Yes, you can. At one of the steps in the order process, if you have chosen for ‘delivery by GLS’, you can add a different delivery address in the steps that follow. If you have an Eijffinger account these addresses will be saved so that, in future, you can choose one of your saved addresses for delivery when placing an order. You need to be logged in to your account in order to see them. It is not possible to have an order delivered to a post box.

We always try to ship all the items in your order at once. When ordering several different items it is possible that some of them are not in stock. If that is the case, we may have to divide your order across separate shipments. If this were to happen, we will of course get in touch with you straight away. Of course, if we have to send the items you ordered in separate shipments we will only charge the shipping costs once.

Yes, when finalising your order in your basket you can select ‘pick up at an Eijffinger distributor’ (this is not an option in Denmark). If you select this option you will not need to pay shipping costs. Once your order leaves our warehouse you will receive an email with a Track & Trace link so that you can follow your shipment and see when it is delivered at the pick-up point of your choice. Please note: not all Eijffinger sales points are also pick-up points. When finalising your order you will be able to select a pick-up point from a list.

Unfortunately this is not possible. Once your order leaves our warehouse you will receive an email with a Track & Trace link. With this link you can follow your shipment. In case the parcel arrives when you are out, the mail service will try to deliver the parcel to one of your neighbours. If this is unsuccessful, the mail service will leave you a notice with a ‘we-missed-you-code’. With this code you can go to GLS’s website (our parcel delivery service) and choose a second delivery of your parcel on a day, time slot and location that suit you better. In case neither you nor your neighbours are home at the second delivery attempt, the mail service will leave a notice stating that you can pick up your delivery at a GLS service point. You can find out which service point that is by clicking on the Track & Trace link we sent you. Your parcel will remain at this service point for 5 days to be collected by you. After that your order will be returned to us. Please remember always to bring an ID when picking up your order at a GLS service point.

Anyone can place an order on our webshop, but we only deliver in the Netherlands, Belgium, Luxembourg and Denmark. If you do not live in one of these countries you can still place an order, provided your order can be delivered to an address in the Netherlands, Belgium, Luxembourg or Denmark. This includes the pick-up points in these countries (this is not an option in Denmark).